Shipping policy

Last updated: September 2026

Thank you for shopping with us! We are committed to delivering your order safely and on time. Please read our shipping policy carefully.

1. Order Processing Time All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been shipped.

2. Shipping Destinations We ship both locally within Tanzania and internationally to most countries worldwide.

3. Shipping Rates Shipping fees are calculated based on your location, order weight, and chosen shipping method. The exact shipping cost will be displayed at checkout before you complete your purchase.

We offer free shipping on all local orders within Tanzania above TZS 150,000 and free international shipping on orders above $50 USD. Orders below these thresholds will be charged a standard shipping fee as displayed at checkout.

4. Estimated Delivery Times

Destination Courier Estimated Delivery
Tanzania (local) Tanzania Posts / DHL 2–5 business days
East Africa DHL / UPS 5–10 business days
International DHL / UPS 7–21 business days

Delivery times are estimates and may vary due to customs, weather, or carrier delays.

5. Shipping Carriers We partner with the following reliable couriers to ensure safe and timely delivery:

  • DHL — Express international and local deliveries
  • UPS — Reliable worldwide shipping
  • Tanzania Posts (TanPost) — Affordable local deliveries within Tanzania
  • Additional carriers may be used based on your location and availability

6. Order Tracking Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order directly on the courier's website:

7. Customs & Import Duties (International Orders) International orders may be subject to customs duties, taxes, or import fees charged by the destination country. These charges are the responsibility of the customer and are not included in our shipping fees. We are not responsible for delays caused by customs clearance.

8. Shipping Delays While we strive to meet all estimated delivery times, delays may occasionally occur due to:

  • High order volumes (holidays/peak seasons)
  • Customs inspections
  • Weather conditions or natural disasters
  • Carrier disruptions

We appreciate your patience and will always communicate any known delays promptly.

9. Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the courier to investigate and provide a replacement or refund where applicable.

10. Contact Us For any shipping-related questions, please reach out to us:

  • 📧 Email: gilimwato247@gmail.com
  • 📍 Location: Tanzania