Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our policy carefully before initiating a return.

1. Return Eligibility

We accept return requests within 30 days of the delivery date. To be eligible for a return, items must be:

Unused and in their original condition
In the original packaging with all tags attached
Accompanied by proof of purchase (order number)

2. Non-Returnable Items

The following items cannot be returned:

Items that have been used, washed, or damaged after delivery
Intimate apparel, swimwear, and personal care items (for hygiene reasons)
Items marked as "Final Sale" or purchased during clearance promotions
Customized or personalized products

3. How to Initiate a Return

To start a return, please contact our support team before sending any item back:

Email: gilimwato247@gmail.com
Subject line: Return Request – [Your Order Number]

Our team will review your request and provide you with the return address and instructions within 2–3 business days. Do not send items back without receiving confirmation from us first, as unauthorized returns may not be accepted.

4. Return Shipping Costs

Defective or incorrect items: We will cover the return shipping cost.
Change of mind returns: The customer is responsible for return shipping costs.

We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund within 5 business days.

Approved refunds will be processed to your original payment method within 7–10 business days.
Partial refunds may be issued for items that are returned damaged or missing original packaging.

6. Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, please contact us within 7 days of delivery with:

Your order number
Photos of the item and packaging

We will arrange a replacement or full refund at no extra cost to you.

7. Order Cancellations

Orders can be cancelled within 24 hours of placement at no charge. After 24 hours, orders may already be in processing and cancellation may not be possible. Please contact us as soon as possible if you wish to cancel.